SAP CRM

SAP CRM 7.0 – CRM, Just the Way You Want it

The new SAP CRM 7.0 is a fully web-based platform for an integrated execution of all customer processes. SAP CRM offers leading front office functionalities and industry-specific end-to-end processes across marketing, sales, service and all the various channels.

The benefits, at a glance:

  • Intuitive web-based user interface ensures rapid user acceptance and provides far-reaching CRM functionalities.
  • Workflow-based rules make work easier in sales, marketing and service.
  • The browser-based application breaks down regional and technical boundaries with ease – it can be used from any location with internet access.
  • Customer information is available from anywhere in the world.
  • CRM on demand or as an in-house solution in its own data processing center.

With SAP CRM7.0, you can measurably increase efficiency, speed up work processes, reduce administration requirements, increase customer satisfaction and give your business a valuable competitive edge.

The following business processes are supported:

  • Marketing and sales promotion
  • Sales
  • Service
  • Customer-focused contact center
  • IP-driven communication management
  • Partner management and indirect sales
  • The internet as a sales channel

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