Optimization and digitalization of field service
Microsoft Dynamics 365 Field Service
Optimization and digitalization of field service processes with Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service - solve service calls directly

The intelligent functions of Microsoft Dynamics 365 Field Service offer you optimal support in the planning and implementation of field service and in-house service assignments. With the help of the complementary solution Microsoft Dynamics 365 Remote Assist, you can solve service problems remotely and thus save resources or analyse the on-site situation via remote maintenance and thus increase the first-time fix rate. Ensure maximum customer satisfaction through efficient and direct problem resolution.

With proactive service delivery, you can predict potential system downtime before the customer even notices it is happening. This ensures reliable and continuous operation. Plan your capacities intelligently and place your technicians where they are most needed. Strengthen the trust and loyalty of your customers by solving problems the first time!

The ORBIS consulting expertise

With ORBIS AG you have a partner at your side who offers you comprehensive experience in the digitization and automation of service processes. We know exactly what is important in the respective industry because we have been working with a dedicated and specialized consulting team for service processes for many years and have successfully implemented many different customer projects. Contact us and benefit from our in-depth process know-how, years of expertise and innovative strength. Increase the competitiveness of your company with us at your side today!

The functions of Microsoft Dynamics 365 Field Service

Manage your customers' service requests in the future with intelligent functions and optimized planning. Microsoft Dynamics 365 Field Service supports you with practical tools and thus also allows preventive maintenance measures. Thus, the activities of your field service can be ideally adapted to the needs and expectations of your customers. This also enables you to manage your resources more sustainably. But what else can you benefit from with Field Service?

High efficiency

  • Detect service problems in the blink of an eye
  • Automated creation of work orders
  • Individual just-in-time execution of service calls

Optimize resources

  • Optimization and automation of scheduling and inventory Management
  • Interactive semi-automated or even automated internal planning of your service staff via drag and drop function

Improve field service with innovative solutions

  • Direct problem solving through new technologies like Mixed Reality
  • Integrated use of smartphones or HoloLens devices
  • Problem solving of the most complex issues and complications already during the first visit to the customer

Improvement of the workflow of the technicians

  • ServPersonalized Services
  • Fast and uncomplicated execution of Appointments

Increase service experience

  • Reduced organizational effort through scheduling by your customers themselves
  • Sending automated reminder messages
  • Sending automated personalized surveys according to customer appointments
  • Measurable customer satisfaction based on personalized Surveys

The advantages of Microsoft Dynamics 365 Field Service

The following advantages result for you from the above mentioned functions:

Easy integration

You can optimally combine your Microsoft solutions. Microsoft Dynamics 365 Field Service can be easily integrated because Microsoft solutions are based on the same foundation. We support you with the implementation!

Many years of know-how

Benefit from our many years of consulting and industry experience. We would be happy to advise you on the subject of service and work with you to design the ideal solution for your company. Take the path towards a digitalised company, with us at your side!

All around view

Microsoft Dynamics 365 Field Service offers you a single platform from which you can control all processes. So you always have an all-round view of your data, no matter from where you are accessing it. This not only promotes collaboration within the company, but also allows external employees to access your platform.

Customer satisfaction

Ensure that your customer is the centre of attention and that he or she binds to your company by offering effective solutions. Make sure that your customers are informed about what is happening and ensure a smooth process.

Would you like a personal consultation? Our employees are at your disposal.

References

Stihl Holding AG & Co. KG
Rely on consultancy and Microsoft solutions from ORBIS
Rely on consultancy and Microsoft solutions from ORBIS
ZF Friedrichshafen AG
Rely on consultancy and Microsoft solutions from ORBIS
Ferrum AG
Rely on consultancy and Microsoft solutions from ORBIS
LiSEC GmbH
Rely on consultancy and Microsoft solutions from ORBIS
Bystronic Group
Rely on consultancy and Microsoft solutions from ORBIS
KAISER+KRAFT GmbH
Rely on consultancy and Microsoft solutions from ORBIS
HARTING Stiftung & Co.KG
Rely on consultancy and Microsoft solutions from ORBIS
Q POINT GMBH
Rely on consultancy and Microsoft solutions from ORBIS
Sick AG
Rely on consultancy and Microsoft solutions from ORBIS
Alfred Kärcher SE & Co. KG
Rely on consultancy and Microsoft solutions from ORBIS

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service

Put your customer in the center of attention and create a customized customer service.

Dynamics 365 – CRM for Service Processes

Dynamics 365 – CRM for Service Processes

Increase your customer satisfaction with our solution for the digitalization of your service processes.

Microsoft Dynamics 365 Remote Assist

Microsoft Dynamics 365 Remote Assist

Support your customers, partners and service technicians with real-time service.

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