Digital communication with Augmented Reality
Microsoft Dynamics 365 Remote Assist
Real time communication with Dynamics Remote Assist

DIGITAL COMMUNICATION IN REAL TIME WITH MICROSOFT DYNAMICS 365 REMOTE ASSIST

In the future, help your service technicians collaborate effectively across multiple locations with the Microsoft Dynamics 365 Remote Assist solution, which runs on HoloLens, Android and iOS devices. Or break new ground by offering your customers remote services in the form of service contracts. Microsoft's Dynamics 365 Remote Assist solution, which is easy to deploy, enables an on-site employee to receive expert assistance using a mobile device and augmented reality technology. Via livestream, the facts can be explained on site, objects can be marked (2D/3D annotations) and information (documents, technical drawings, etc.) can be shared to solve the service problem quickly, easily and efficiently.

The ORBIS consulting expertise

ORBIS is one of the leading Microsoft partners for customer engagement in Europe. No matter if automotive supply industry, construction supply industry, consumer goods industry or discrete manufacturing: We have many years of experience and know exactly what is important for all CRM processes. A competent team of service specialists and technical consultants is available for the digitalization of your service processes.

The functions and advantages of Microsoft Dynamics 365 Remote Assist

Microsoft Dynamics 365 Remote Assist is a solution that can solve service problems in real time. The following features and benefits result from using the Microsoft Dynamics 365 Remote Assist solution:

Immediate problem resolution

Solve service issues such as installation, maintenance, inspection and recovery of equipment in real time. Experts can provide direct support so that work can continue unimpeded.

Integration with Dynamics 365 Field Service

Easily and automatically import work order information from Microsoft Dynamics 365 for Field Service and diagrams from familiar applications.

Reduce costs with remote maintenance

Reduce costs by combining video, screenshots and annotations for seamless workflows on the devices you already use.

ORBIS Kickstarter Packages

ORBIS offers you 2 kickstarter packages "Standalone" and "Integrated" which enable you to master these challenges. We would be happy to give you a detailed demonstration of Microsoft Dynamics 365 Remote Assist. Please contact us directly.


References

Stihl Holding AG & Co. KG
Rely on consultancy and Microsoft solutions from ORBIS
ZF Friedrichshafen AG
Rely on consultancy and Microsoft solutions from ORBIS
Ferrum AG
Rely on consultancy and Microsoft solutions from ORBIS
LiSEC GmbH
Rely on consultancy and Microsoft solutions from ORBIS
Bystronic Group
Rely on consultancy and Microsoft solutions from ORBIS
KAISER+KRAFT GmbH
Rely on consultancy and Microsoft solutions from ORBIS
HARTING Stiftung & Co.KG
Rely on consultancy and Microsoft solutions from ORBIS
Q POINT GMBH
Rely on consultancy and Microsoft solutions from ORBIS
Sick AG
Rely on consultancy and Microsoft solutions from ORBIS
Alfred Kärcher SE & Co. KG
Rely on consultancy and Microsoft solutions from ORBIS

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service

Put your customer in the center of attention and create a customized customer service.

Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service

Manage your customers' service requests in the future with intelligent functions and optimized planning.

Dynamics 365 – CRM for Service Processes

Dynamics 365 – CRM for Service Processes

Increase your customer satisfaction with our solution for the digitalization of your service processes.

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