Digital communication in real time with Microsoft Dynamics 365 Remote Assist
In the future, help your service technicians collaborate effectively across multiple locations with the Microsoft Dynamics 365 Remote Assist solution, which runs on HoloLens, Android and iOS devices. Or break new ground by offering your customers remote services in the form of service contracts. Microsoft's Dynamics 365 Remote Assist solution, which is easy to deploy, enables an on-site employee to receive expert assistance using a mobile device and augmented reality technology. Via livestream, the facts can be explained on site, objects can be marked (2D/3D annotations) and information (documents, technical drawings, etc.) can be shared to solve the service problem quickly, easily and efficiently.
The ORBIS consulting expertise
ORBIS is one of the leading Microsoft partners for customer engagement in Europe. No matter if automotive supply industry, construction supply industry, consumer goods industry or discrete manufacturing: We have many years of experience and know exactly what is important for all CRM processes. A competent team of service specialists and technical consultants is available for the digitalization of your service processes.
The functions and advantages of Microsoft Dynamics 365 Remote Assist
Microsoft Dynamics 365 Remote Assist is a solution that can solve service problems in real time. The following features and benefits result from using the Microsoft Dynamics 365 Remote Assist solution:
Immediate problem resolution
Solve service issues such as installation, maintenance, inspection and recovery of equipment in real time. Experts can provide direct support so that work can continue unimpeded.
Integration with Dynamics 365 Field Service
Easily and automatically import work order information from Microsoft Dynamics 365 for Field Service and diagrams from familiar applications.
Reduce costs with remote maintenance
Reduce costs by combining video, screenshots and annotations for seamless workflows on the devices you already use.
ORBIS Kickstarter Packages
ORBIS offers you 2 kickstarter packages "Standalone" and "Integrated" which enable you to master these challenges. Get more information about the packages here. We would be happy to give you a detailed demonstration of Microsoft Dynamics 365 Remote Assist. Please contact us directly.
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