Hand circular saw in the manufacturing industry
CRM for Manufacturing
The digital solution for the manufacturing industry

Dynamics 365 – CRM for discrete manufacturing industry

Companies in the production industry are currently faced with a multitude of challenges, such as increasing globalization, ever shorter innovation cycles and growing competition.

For this reason it is increasingly important to build long-lasting relationships with customers to stand out from the competition and achieve long-term success. Therefore, customer loyalty and customer value should be at the forefront of all business decisions.

How can the solution support you?

The ORBIS ManufacturingONE CRM industry solution is optimally adapted to the special requirements of companies from the electrical industry, manufacturing industry, high-tech, mechanical engineering and service-oriented industry sectors. It was developed in close cooperation with our customers to meet specific CRM requirements. The solution has already proven itself in many projects due to its unique processes and functions and therefore offers a high level of security and stability. Thanks to the modular structure as a “solution library” - in line with the building block principles - only those components are used that best support your CRM initiative in the corresponding phase. It therefore provides an excellent basis for a fast and cost-effective implementation of your CRM goals.

Functionalities of the ManufacturingONE CRM industry solution:

To help you stay competitive in the rapidly changing work environment, this industry solution includes the following specific additional functions.

Customer portfolio management

  • Optimizing sales management
  • Strategic visit planning
  • Sales insights
  • Key account management

Customer value analysis and segmentation

  • Customer categorization & strategic customer planning
  • KPI’s & metrics
  • Dynamic dashboards

Opportunity and project management

  • Structured processing of opportunities
  • Global opportunity management
  • Complete sales process
  • Change management

Organizational and territory management

  • Market segmentation
  • Territory segmentation
  • Customer rating classification: Buying center
Functions of the ORBIS solution ManufacturingONE, based on Microsoft Dynamics 365 CRM for the manufacturing industry

Your ORBIS industry solution benefits

This is a selection of the benefits you will enjoy by using ORBIS ManufacturingONE.

Efficient sales management

Easy control of the sales force and optimal customer segmentation & evaluation. Ensure optimal collaboration between marketing, sales and service with this solution.

Increased transparency

Company-wide information provision increases transparency within your operating processes. Give everyone in your CRM environment a carefree 360° view of your customer database and easily set permissions for each user. 

Quick generation of offers

Thanks to an integrated product configuration, you can create quotes easily and quickly. Your employees can quickly link data to the CRM system and, thanks to this solution, receive all information about a customer - from the offer to the order processing - clearly presented on one platform. 

Use the ORBIS ManufacturingONE solution in your company and increase your customer satisfaction. Arrange a non-binding consultation with our experts and learn more about our CRM industry solution!

These customers have success stories with Microsoft and ORBIS

Success stories

Success Story: ORBIS and Georg Utz GmbH Gesellschaft mit beschränkter Haftung
Utz Group digitizes and simplifies quotation processing with customers

References

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