Microsoft Dynamics 365 Customer Service - For optimal customer service

Personalize your customer approach and gain a clear competitive advantage. Turn your business partners into loyal regular customers and offer them individual customer service. Microsoft Dynamics 365 Customer Service simplifies your customers' customer journey through a self-service offering and enables your service representatives to be more productive and innovative. Structure and digitalize your service processes and actively involve your customers. Open up new communication channels with the help of Omnichannel for Customer Service, so that in future you can also be reached via Live Chat, Chatbot, Facebook, WhatsApp, Twitter, WeChat and SMS. This way you can keep track of all customer concerns at all times and offer the service your customers expect. With the help of the complementary Microsoft Azure Cognitive Services solutions, you can be even closer to your customers. For example, analyze your customers' mood in real time and steer the conversation in the right direction..

The ORBIS consulting expertise

ORBIS has extensive experience in the digitization and automation of service processes. With a dedicated and specialized consulting team for service processes, we have been providing consulting services for many years and, thanks to a wide variety of successfully implemented customer projects, we know exactly what is important in your particular industry. Contact us and benefit from our innovative strength, the profound process know-how and the resulting increased competitiveness of your Company!

The functions of Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service supports you in retaining your customers through personalization and interaction. With this solution, you can offer your customers first-class service across all your channels. Use services that are tailored to your and your customers' needs and integrate artificial intelligence-based experiences. Your customers will thank you with increased satisfaction!

Microsoft Dynamics 365 Customer Service simplifies the daily work of your service teams by providing practical tools. With the help of the integrable Microsoft technology, you only need one platform in the future and can access uniform customer data via it. The following additional functions can pay off for your Company:

360-degree view of your customers

Increased success rate in establishing contacts
Improved interaction possibilities
Fastest possible knowledge of customer needs
Detailed overview of the respective customer journey
Access to historical processes for optimized solution finding

Increased productivity of the teams

Optimized work performance of your service staff
Faster and easier problem solving
Access to feedback from your customers
Improving the quality of customer Service

Optimal use of data

Overview of all existing data of individual business Partners
Access to the same customer database in all areas of the Company
Use of practicable data analysis thanks to artificial intelligence
Increase the interaction with your customers via a central knowledge management

The advantages of Microsoft Dynamics 365 Customer Service

The modular service apps from Microsoft Dynamics 365 provide end-to-end, digital support for your service department - from customer enquiries and ticket processing, to solution proposals via knowledge base or artificial intelligence, to customer satisfaction surveys. With Microsoft Dynamics 365 Customer Service, you can interact seamlessly with your customers in real time and achieve the following benefits for your company:

One platform for everything

Microsoft Dynamics 365 Customer Service ensures that all processes relating to customer service now run on a single platform. This means that your service staff - whether they are in the office, home office, train or field service - can access all approved data. This improves both the productivity of each employee and overall collaboration. Give your employees everything they need and realize a more personalized and effective standard of service in your organization.

Ideal Integration

All Microsoft solutions are based on the same foundation and can therefore be ideally combined with each other. If new solutions such as Microsoft Dynamics 365 Customer Service are to be integrated, no lengthy adjustments are necessary.

Strengthen service organization

Improve the profitability of your customer service by optimizing the scheduling and key support services. Remote problem resolution contributes to both effectiveness and customer satisfaction.

Satisfied customers

Put your business partners in the center of attention and keep them informed about every interaction. Turn your customers into loyal fans with accurate information and effective solutions. Help your customers to help themselves with a self-service portal, chat and virtual agents (bot). Keep your customers happy by optimizing your ticket response times with SLAs.

Optimal support from ORBIS through ultimate consulting and industry expertise

We would be pleased to advise you in detail and find the ideal solution for an effectively designed process flow. Contact us and benefit from our extensive experience in the digitalization and automation of service processes.

Microsoft Dynamics 365 Customer Insights and Omnichannel for Microsoft Dynamics 365 Customer Service

For an effective and personalized customer conversation, a uniform and comprehensive customer view is required. Microsoft Dynamics 365 Customer Insights helps you gain a deeper understanding of your customers and how this customer data can help you deepen your customer relationship. Combine data from different transaction, behavioral, and observation sources to create a 360-degree customer view. Use these insights to drive customer-centric experiences and processes.

Offer your customers a true omnichannel approach with Microsoft's Omnichannel Solution. Omnichannel is a modern and customizable app that allows customer service representatives to interact with customers through multiple channels. The application provides contextual customer identification, real-time notification, integrated communication and productivity tools such as knowledge base integration, search and query creation, guided conversation and more.